- What payment methods do you accept?
We accept PayPal. We do not accept personal checks, money orders, bank transfers, debit cards, credit cards, or cash on delivery. - How secure is my online order?
Your security is our top priority. We use SSL encryption to protect your information during transmission, and we do not store your credit card details on our servers. - Can I modify or cancel my order after placing it?
Once an order is placed, it may be processed quickly for shipment. If you need to cancel, contact us immediately. If cancellation is possible before shipping, we will issue a refund to your original payment method. - When will my order arrive?
Delivery times depend on the shipping option selected at checkout. We typically process orders within 24 hours and email tracking information once your order ships. - Can I use multiple discount codes on a single order?
Unless specified in a promotion, discount codes and offers cannot be combined. Only one valid code may be applied per order. - Do I need an account to place an order?
No, you can checkout as a guest. Creating an account, however, allows for faster reordering, easy access to order history, and exclusive updates on new products and promotions. - How can I track my order?
A tracking number will be emailed to you once your order ships, allowing you to monitor its delivery progress online. - What should I do if I receive a damaged or incorrect item?
Contact our customer service team at support@freshflowaqua.com immediately with your order number and details (including photos if applicable). We’ll work to resolve the issue promptly. - Do you ship internationally?
Currently, we only offer shipping within the United States. - How can I contact customer service?
For questions or assistance, email us at support@freshflowaqua.com. Our team is available Monday–Sunday, 10 a.m.–5 p.m. MST, and aims to respond within 24–48 hours.
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