Thank you for shopping at FreshFlowAqua. We are committed to providing a smooth and transparent delivery experience. Please review our shipping policy below for full details on how and when your order will arrive.
Shipping Locations
We currently ship exclusively within the United States.
We do not offer international shipping at this time.
Shipping Costs
We are pleased to offer Free Standard Shipping on all orders — no minimum purchase required.
Order Processing Time
- Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays).
- You will receive a confirmation email with tracking details once your order has shipped.
- Please note: Orders placed after 5:00 PM Eastern Time will be processed on the next business day.
Estimated Delivery Time
- Shipping Carrier: All orders are shipped via USPS First Class Mail.
- Estimated Delivery Window: 2–3 business days after shipment for most locations within the U.S.
- Delivery times may vary depending on your location, weather conditions, or high-demand periods (e.g., holidays).
Shipping Restrictions
- We do not ship to PO Boxes, APO/FPO addresses, or U.S. territories at this time.
- We are unable to accommodate expedited shipping or international delivery.
Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package in real time.
If you do not receive your tracking information within 3 business days of placing your order, please contact us at:
📧 support@freshflowaqua.com
Delivery Delays
While we strive to deliver all orders on time, delays may occur due to:
- Severe weather or natural disasters
- Postal service disruptions
- Unforeseen operational delays
We will do our best to keep you informed of any unexpected changes.
Lost or Stolen Packages
If your order is marked as delivered but you have not received it:
- Check with neighbors, building managers, or your local post office.
- Contact us at support@freshflowaqua.com with your order number.
We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding your shipment, please reach out to us at:
Email: support@freshflowaqua.com
Thank you for choosing FreshFlowAqua — your trusted source for high-quality water filter solutions.